Shipping and Returns
Returns
ALL RIBBON SALES ARE FINAL unless the order is defective or the merchandise is incorrect. In either case, we will resolve the problem immediately.
Rolls of paper are returnable if in the original, unopened packaging. Gift wrap MUST be returned within 10 days for a full refund.
All shipping and handling fees are non-refundable.
All returns must be accompanied by an invoice or packing slip and the return form included with your shipment. Failure to include these forms will result in prolonged processing of your return.
Returns can be submitted to our store location:
Lisa's Gift Wrappers
28834 Woodward Avenue
Royal Oak, MI 48067
Please insure your shipment as lost shipments are the sender's responsibility. Send all returns to:
Attention: Customer Service - Returns
Lisa's Gift Wrappers
28834 Woodward Avenue
Royal Oak, MI 48067
Hold onto your return shipping receipt and Ready Set Wrap invoice or packing slip until you have received your refund or exchange. This receipt is your proof of returning the merchandise.
Defective and Incorrect Merchandise
Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service department upon delivery. Please retain packing slip and your invoice, the original packaging and any other packaging materials used for return. To return damaged or incorrect items, please contact Customer Service at 248-547-9094
Shipping
All items are shipped USPS Priority Mail. Most in-stock items will ship within 1-2 business days (Monday to Friday, excluding holidays). Delays will be communicated within 24 hours.
Most orders placed before 2pm on a business day leave our warehouse by 5pm of the next business day.
PLEASE NOTE: items ordered together may not arrive in the same box.
SHIPPING RATES WITHIN THE CONTINENTAL UNITED STATES
If you are placing an order with a value of more than $500.00, your order will be quoted individually and you will be contacted with a shipping quote within 24 hours. For orders up to $499.00, please refer to the chart below for shipping fees.
Order Value - Shipping Fee
Up to $20.00 - $6.95
Up to $40.00 - $7.95
Up to $60.00 - $8.95
Up to $80.00 - $9.95
Up to $100.00 - $12.95
Up to $150.00 - $13.95
Up to $299.00 - $16.95
Up to $400.00 - $18.95
Up to $499.00 - $20.95
SHIPPING RATES FOR HAWAII AND ALASKA
If you are placing an order over $300.00, your order will be quoted manually and you will be contacted with a shipping quote within 24 hours. For orders up to $299.00, please refer to the chart below for shipping fees.
Order Value - Shipping Fee
Up to $20.00 - $10.95
Up to $40.00 - $11.95
Up to $60.00 - $12.95
Up to $80.00 - $13.95
Up to $100.00 - $16.95
Up to $150.00 - $17.95
Up to $299.00 - $18.95
SHIPPING RATES FOR ONTARIO, CANADA
Please note recipients are responsible for any applicable customs duties and taxes in Canada. If you are placing an order over $300.00, your order will be quoted manually and you will be contacted with a shipping quote within 24 hours. For orders up to $299.99, please refer to the chart below for shipping fees:
Order Value - Shipping Fee
Up to $20.00 - $10.95
Up to $40.00 - $11.95
Up to $60.00 - $12.95
Up to $80.00 - $13.95
Up to $100.00 - $16.95
Up to $150.00 - $17.95
Up to $299.00 - $18.95
Canada Standard delivery is not available to the Northwest Territories, Nanuvut or the Yukon Territory. For shipping outside these areas or internationally, please contact Customer Service for a shipping quote.
Have any additional questions? Feel free to email Customer Service. A Customer Service Rep will respond within 24 hours.
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